Three voices, one view
Residents, families, and staff each answer their own questions, kept separate, all rolling up to one score per home. You see where experience is slipping before a site visit tells you.
Aged care · residential
Resident and family voice, tagged against the Quality Standards.
Gather resident, family, and staff experience in one place, every answer mapped to the Aged Care Quality Standards. Mealtime, dignity, and clinical care topics come pre-loaded, so you're live in hours, not quarters.
Pre-loaded: Aged Care Quality StandardsBuilt and hosted in Australia
Aged Care Resident & Family Feedback Software
emberry is a feedback platform for residential aged care providers. It gathers resident, family, and staff experience continuously, tags every answer to the Aged Care Quality Standards, and surfaces concerns as tracked cases, so quality evidence builds itself between assessment visits.
How it fits
Residential aged care
Aged care is judged on the experience of the people in your care and the families who trust you with them. emberry captures that voice continuously, in a form residents and families will actually use, and keeps it tagged to the standards your provider is assessed against.
Mapped to the Quality Standards
Dignity, food and nutrition, clinical care, and the rest come pre-tagged. One pool of well-tagged questions becomes the evidence you bring to reassessment, instead of a scramble each cycle.
Negative feedback gets a clock on it
A low answer about a meal, a missed call bell, or a care concern opens a case, routes it to the right person, and tracks how long it takes to resolve. Patterns surface before they become incidents.
Gentle on the people answering
Large text, screen-reader friendly, no app to install. A short link, a QR in the family newsletter, or a tablet at reception. Easy for an older resident or a busy family member.
The regulator layer
Pre-loaded: Aged Care Quality Standards
The Aged Care Quality Standards come pre-loaded, so every question maps to the standard it evidences. Adjust the mapping to your own care model, add questions, and export the tagged feedback when the Commission asks.
The regulator layer is one part of the wider platform. See how tagging, cases, and reporting work end to end, or compare plans and pricing.
FAQ
Aged care questions, answered.
How does emberry support the Aged Care Quality Standards?
Questions are pre-tagged to the standard they evidence, so feedback about dignity, food and nutrition, or clinical care accrues against the right standard all year. At reassessment you export the tagged responses per standard rather than assembling evidence from scratch.
Can residents, families, and staff all give feedback?
Yes. Each is a separate audience with its own questions and its own score, run from one account. Residents, families, and staff never cross wires, but everything rolls up into a single view per home.
Is it usable for older residents?
It's built for readability: clear language, large text, semantic markup, and keyboard and screen-reader support, with no app to install. A short link, a QR in the family newsletter, or a tablet at reception all work, and a family member or staff member can help by reading the questions aloud or holding the device.
Does it help with continuous improvement and complaints?
A low answer about a meal, a missed call bell, or a care concern can open a case automatically, route it to the right person, and track time to resolve. Patterns surface early, so issues are addressed before they become incidents.
Where is resident data stored?
In Sydney, for every account. Every change is logged, the platform is built to follow Australian privacy law, and you can export your data whenever you want.
More industries
Also regulator-ready.
Childcare
Early learning
Parent voice ready for assessment and rating cycles, tagged against NQS out of the box. An educator pulse running alongside, kept separate but rolling up to the same number.
DisabilityDisability services
Participant choice and control, made measurable. Tagged against the NDIS Practice Standards. Surveys that respect cognitive load and follow-ups that don't push.
HealthcareClinics & allied health
Patient experience surveys tagged against whichever framework you accredit under. Verified email when you need to attach feedback to a record; anonymous when you don't.
Get your first survey live.
Start free and see what your people say. Book a walkthrough if you'd rather a tour.