Capture participant experience in a form that respects cognitive load and never pushes, with every answer tagged against the NDIS Practice Standards. Choice and control stops being a value statement and becomes something you can show.
Ready to load: NDIS Practice StandardsBuilt and hosted in Australia
NDIS Participant Feedback Software
emberry is a participant feedback platform for NDIS and disability service providers. It captures participant experience in plain, accessible, skippable surveys, tags every answer to the NDIS Practice Standards, and turns choice and control from a value statement into audit-ready evidence.
NDIS providers are asked to evidence that participants have real choice and control. emberry gathers that experience respectfully (short, plain, skippable) and keeps it tagged to the Practice Standards your audits run against.
Mapped to the NDIS Practice Standards
Switch on the NDIS pack and rights, choice and control, and the support standards are there to tag against. One well-tagged pool of questions becomes the evidence you bring to an audit, across every standard it touches.
Built for accessibility, not bolted on
Plain language, large text, and keyboard and screen-reader support across the participant screens. A support person can read the questions aloud or help navigate, and nothing is forced.
Follow-ups that don't push
When an answer signals something's wrong, the follow-up is a gentle, skippable ask, not an interrogation. A few options to tap, a box if they want to say more, a skip link if they don't.
Identified or anonymous, their call
Some participants will give their name so you can act; some won't. Both paths run in the same survey, so you hear from people who'd otherwise stay quiet.
The regulator layer
Ready to load: NDIS Practice Standards
The NDIS Practice Standards pack is ready to switch on, so every question maps to the standard it evidences. Adjust the mapping, add your own questions, and export the tagged responses when your auditor asks.
How does emberry help evidence the NDIS Practice Standards?
Each question is tagged to the standard it speaks to, so participant feedback about rights, choice and control, or support delivery builds up against the right standard over time. At audit you export the tagged responses per standard instead of assembling evidence by hand.
Is it accessible for participants with diverse needs?
Accessibility is a first-class concern: plain language, large text, semantic markup, and keyboard and screen-reader support across the participant screens. Questions are short and skippable, and a support person can sit with the participant to read the questions aloud or help them navigate.
Will the surveys pressure participants?
No. Follow-ups are gentle and optional, never an interrogation: a few options to tap, a box if they want to say more, and a skip link if they don't. The goal is honest experience, not a completed form.
Can participants stay anonymous?
Yes. Identified and anonymous paths run in the same survey, so a participant chooses their comfort level. Identified feedback can be verified by an emailed code when you need to follow up; anonymous feedback runs a quick spam check so the signal stays clean.
Is participant data held in Australia?
Yes. Every account is hosted in Sydney, every change is logged, and the platform is built to follow Australian privacy law. Your data stays yours and is exportable at any time.